Call Center Solution
  • Brand: Other
  • Type: Call Center Solution
Product Features
  • Call Centre Solution
  • Voice Logger
  • Virtual Call Meeting
  • IVR
  • ACD
Products More Information

Call Centre Solution

Inbound and Outbound contact center solutions which is designed for scalability. 

Inbound contact centers typically handle support requests from consumers.

Whereas outbound contact centers are designed to handle sales process.

Voice Logger

Voice logger solution enables recording of conversation with customer which enables seniors management to review and evaluate agents conversations.

Monitoring and evaluation of customer service at any point of time will ensure quality and customer satisfaction.

Virtual Call Meeting

Virtual meetings are real-time interactions that take place over the Internet using integrated audio and video, chat tools, and application sharing.

IVR

We provide smart and flexible solution of IVR system which help to direct customers to the right support channel they need.

IVR takes inputs in form of pressed phone keys from user and translates them into actions.

ACD

Its call management features accelerate interactions with customer and make them shorter.

The key to ensure high level of customer satisfaction lies in this solution which has algorithm that determines the best available agents to respond to a given incoming call.

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We help making change happen

We are driven by the motivation of providing state-of-the-art technology products coupled with the best of service to suit the needs of the customer.